Call - Connect - Ride
Please call 352-620- 3071 for reservations, bus tickets, eligibility, and information on our service.
Our typical clients request trips for:
Medical Needs, Life Sustaining Activities, Education, Work, Business, Recreational
Blue Line Services
Servicing the Dunnellon area
Monday - Friday
Gold Line Services
Servicing the Marion Oaks area
Monday - Friday
Our Mission: “Is to provide Public Transportation that offers riders a high-quality safe, reliable, and efficient para-transit experience.”
Our Vision: “Providing safe and efficient para-transit public transportation service in Marion County to the Transportation Disadvantaged and others who may not have access to basic life sustaining needs such as medical, education, work, business, and recreational due to lack of transportation.”
FAQ
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Marion Transit operates buses Monday through Friday and transportation begins the day as early as 5:00 am and concludes usually by 7:00 pm.
Reservations will work with you to accommodate your transportation requests, however, your appointments should be made between 9:00 am – 2:00 pm so we can get you to them on-time.
Appointments for persons living in outlying (rural) areas of Marion County should be made between 10:00 am – 1:00 pm.
NOTE: Residents living in outlying (rural) areas may need to be ready 3 hours prior to appointment. Dialysis patients with early, late or Saturday appointments may make special arrangements with us. Limited service is available on major Holidays.
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Application Form - Required for ALL Riders affirming qualifications.
Medical Affidavit - Medical Provider affirming disability / unable to drive.
Client Affidavit - If application is not signed affirming information provided.
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A Reservationist will assist you to book your trip with Marion Transit as early as two weeks in advance, but no later than 72 hours in advance. Qualified Complementary ADA riders may request next day service until 5 pm the day before their scheduled appointment. Ongoing trips such as dialysis or therapy may be set up on a permanent schedule at the discretion of Marion Transit.
Trips may be reserved by calling: (352) 620-3071 from 8:00 AM - 5:00 PM Monday – Friday, excluding holidays.
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Riders who cancel trips on the scheduled trip day prevent others from reserving a ride that day.
Illness/Emergencies may require same day cancellation, however, please make all efforts to cancel a trip by noon on the day prior to your appointment to avoid this.
If you will not need to use your scheduled trip, please call us to cancel as soon as possible at: (352) 620-3071.
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All Marion Transit buses are ADA accessible. Our buses provide origin to destination transportation and drivers will assist you from your doorway into the vehicle and from the vehicle to the main entrance of your destination. Drivers CANNOT assist wheelchairs over more than one step or curb. Wheelchairs must NOT exceed the lift maximum weight limits posted on the bus. Any Oxygen bottles may be taken if securely attached to the wheelchair or in a small bottle that may safely secured.
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Riding Rules can her found HERE
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FARE: $2.00 for one-way trips. Exact Cash or Marion Transit tickets will be accepted for fare payment. Fare must be paid upon boarding the vehicle.
Drivers CANNOT make change.
Note: If qualified, Fare Waivers may be obtained.
Call (352) 620-3071 in advance or to apply for Fare Waiver.
Marion Transit is funded through: The Commission for the Transportation Disadvantaged, Florida Department of Transportation, Marion County Board of County Commissioners and Rider Fares.
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Passengers who make reservations and are not available for pickup within five (5) minutes after bus arrives to pick you up will be considered a “NO-SHOW”.
After three No-Shows, your transportation service may be suspended for 30 days. Taken into account will be any pattern or practice of missing trips before being suspended as required by 49 CFR 37.125(h).
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Many Marion Transit clients have no means of getting to the grocery store. On selected days trips arranged to various shopping locations so that clients can purchase essentials. Reservations can provide you with details and restrictions.
Riders are limited to 4 25lbs bags due to space limits on the bus.
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Service Animals are allowed to accompany passengers, however Marion Transit must be notified of this when reservation is made. Passengers may also have one escort for assistance if medically necessary.
*PLEASE GIVE US THIS INFORMATION WHEN MAKING YOUR RESERVATION SO SPACE CAN BE RESERVED.
The U.S. Department of Transportation (DOT) defines a service animal as: “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items”
per section 37.3 of 49 CFR part 37 - Transportation Services for Individuals with Disabilities (ADA).
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Any person who believes he or she has been discriminated against by Marion Senior Services’ may file a Title VI or an ADA complaint by completing and submitting the agency’s Title VI / ADA Complaint Form (follow the link below).
Marion Senior Services investigates complaints received no more than 180 days after the alleged incident for Title VI and no more than 60 days after the alleged incident for ADA. Marion Senior Services will process complaints that are complete.
Once the complaint is received, Marion Senior Services will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.
Marion Senior Services has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Marion Senior Services may contact the complainant. The complainant has ten (10) business days from the date of the letter to send the requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Marion Senior Services can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.
For any issues please call 352-620-3071
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Marion Transit will make reasonable modifications to policies, practices, and procedures to avoid discrimination and ensure that programs are accessible to individuals with disabilities.
Download the Reasonable Modification Form Here.